The Information Technology Service Management Systems certification scheme is based on the ISO 20000:2005 standard. The scheme is aimed at improving IT service management and describes an integrated set of management processes for the effective delivery of services to the business and its customers.

Accreditation Application Pack

The following provides links to the accreditation application pack documentation for conformity assessment bodies (CABs). All policies and procedures are un-controlled when printed. Please read all appropriate accreditation requirements and when ready provide a completed application (with signatures, appropriate application fee, and documentation set) for review.

Form 22 - Fee structure (25 KB)

Form 45 - Information disclosure (50 KB)

Form 47 - ITMS application form (170 KB)

Form 72 - ISMS checklist (325 KB)

Form 93 - SMS checklist (94 KB)

Procedure 3 - Rules of procedure governing the use of the accreditation symbol (40 KB)

Procedure 5 - The conduct of accreditation assessments (180 KB)

Procedure 11 - Rules of procedure governing accreditation (70 KB)

Procedure 17 - General requirements for bodies operating assessment and certification of Information Technology Management Systems (270 KB)

Policy 05/09 - Introduction of EA Guidance on the application of ISO/IEC 17021:2006 for Combined Management Systems Audits (130 KB)

EA-7/05 EA Guidance on the Application of ISO/IEC 17021:2006 for Combined Audits (335 KB)

Policy 07/09 - Extending the scope of accreditation to include additional, critical locations (local and foreign), locations (local and foreign) and foreign countries (40 KB)

If you require further information please contact us.

Other information

For more detailed information on the scheme visit the itSMF International website.