Human Services Quality Framework (HSQF) Scheme

The scheme was developed by the Queensland Government Department of Communities, Child Safety and Disability Services and JAS-ANZ following a review of human services schemes operating in other jurisdictions. This provided an opportunity to improve audit efficiencies and reliability by standardising requirements to the greatest extent possible across a range of services including disability services, child safety, young people, women and children escaping domestic and family violence and community services.

The scheme is based on the Human Services Quality Standards (HSQS) that apply to all departmentally-funded providers. Under Queensland’s quality and safeguarding framework for transition to the National Disability Insurance Scheme (NDIS), the HSQS and HSQF certification scheme also apply to NDIS providers of prescribed disability services.  A streamlined assessment process measures the performance of in-scope services against the standards - this assessment is conducted at the organisation level. A continuous improvement framework supports the participation of customers in quality improvement.

The HSQS amalgamate the quality standards for disability services, community care, child safety and community services and cover the core elements for quality service provision.

Benefits

  • Reduces duplication and the compliance burden for service providers while providing important safeguards for customers.
  • Measures and improves the quality of human services.

Scheme owner

Queensland Government Department of Communities, Child Safety and Disability Services.

Scheme requirements

Applicant CABs will need to comply with HSQF Scheme (HS Scheme Part 2) – Additional requirements for bodies certifying Human Services in Queensland. Applicants also need to comply with Human Services Scheme Part 1, Common requirements for bodies certifying Human Services as the HSQF Scheme calls up Part 1. See separate information page on the latter.

As this is a service certification scheme, applicants also need to comply with ISO/IEC 17065:2012 – Conformity assessment - Requirements for bodies certifying products, processes and services.  This standard is available from ISO directly or through Standards Australia or Standards New Zealand.

The HSQS and other information is available at https://www.communities.qld.gov.au/gateway/funding-and-grants/human-services-quality-framework.

More information

An application pack, application form and other relevant material is not available on this site. These documents are available through our SharePoint portal. If you are a body that we currently accredit, you can access this information through the Shared CAB Portal. If you are a new applicant, please complete an application enquiry form. Once this form is submitted, the Secretariat will contact you to advise the next steps.  For other stakeholders, please submit your inquiry through the online feedback form.